After a successful trial period, the practice is implementing a new approach to meeting patients’ needs by introducing a telephone consultation system for every appointment. Patients are required to telephone the surgery on the day that they need to see a GP. They will receive a call back from the GP that they wish to see later that day and, after consultation, an appointment will be made for them as appropriate.
An explanatory leaflet has been produced for patients, and can be obtained from the surgery, downloaded from our website www.marchamroadhealthcentre.co.uk, or by sending a stamped self addressed envelope to the Practice Manager with a request for the appointment leaflet.
The Patient Participation Group has been involved in making these changes and is interested in your opinions and experiences of the new system. We can be contacted by sending an email to mrhc.ppg@nhs.net
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